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Technical Support Specialist

2 months ago

Arizona City, Arizona, United States Pinnacle Group, Inc. Full time

Job Summary:

Pinnacle Group, Inc. is seeking a highly skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting for Apple hardware and software, including macOS, iOS, and iPadOS.

Key Responsibilities:

  • Provide technical support and troubleshooting for Apple hardware and software, including macOS, iOS, and iPadOS.
  • Assist with the installation, configuration, and maintenance of Apple devices and software.
  • Develop and implement solutions to resolve technical issues and improve system performance.
  • Collaborate with internal teams to ensure seamless integration of technical support services.
  • Stay up-to-date with the latest Apple technologies and best practices.

Requirements:

  • Minimum 3+ years of experience in technical support or a related field.
  • Strong experience with Apple hardware and software, including the latest versions of macOS, iOS, and iPadOS.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Preferred Qualifications:

  • Experience with Unix and Linux operating systems.
  • Experience working with ticket management systems.
  • Knowledge of ITIL (Information Technology Infrastructure Library) framework.

What We Offer:

  • Competitive hourly rate: $18-$23 per hour.
  • Opportunity to work with a leading company in the industry.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.