Guest Service Agent

2 weeks ago


Anchorage, Alaska, United States Millennium Hotels - Lakefront Anchorage Full time
Job Title: Guest Service Agent - Part Time

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Lakefront Anchorage Hotel. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Register guests and assign rooms in a timely and efficient manner
  • Settle guest accounts and coordinate with other departments to satisfy guest requests
  • Promote hotel accommodations, services, and area attractions
  • Arrange for services requested by guests and offer updates on room availability and hotel amenities
  • Identify and record special billing instructions and notify accounting
  • Remain calm and attentive during heavy hotel activity and emergencies
  • Make and confirm reservations, record wake-up calls, and perform other front desk duties
Requirements:
  • High school diploma required
  • Previous guest service experience preferred (at least six months)
  • Ability to work in a fast-paced environment and multitask effectively
  • Excellent organizational and prioritization skills
  • Ability to perform basic mathematics and cash transactions
  • Ability to lift and move up to 25 pounds
  • Effective interpersonal and written communication skills
  • Basic skills using Microsoft Office Suite
  • OPERA/PMS Systems experience preferred
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Millennium Hotels - Lakefront Anchorage is an equal opportunity employer and does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. We are a drug-free workplace and conduct pre-employment drug tests and criminal background checks on all applicants after a job offer. We participate in the electronic employment eligibility verification program commonly referred to as E-Verify.


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