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Technical Support Specialist

2 months ago

Tulsa, Oklahoma, United States Insight Global Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Desk Analyst to join our team at Insight Global. As a Service Desk Analyst, you will be responsible for providing exceptional technical support and customer service to our clients.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and chat
  • Resolve complex technical issues and provide solutions to clients
  • Acquire and maintain knowledge of supported platforms and releases
  • Utilize ITSM ticketing systems to classify, prioritize, and enter details of each interaction
  • Participate in team projects to enhance the quality and efficiency of Service Desk service
Requirements
  • 2-4 year technical degree or equivalent experience in a related industry
  • Proven expertise in customer service and communication skills
  • Experience with ACD systems and ITSM/ticketing systems
  • Demonstrated support of enterprise environments, including desktop and laptop computing equipment, POS systems, and collaboration platforms
What We Offer

At Insight Global, we are committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex, sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.