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Pest Control Operations Manager

2 months ago

Middletown, Delaware, United States Hoffmans Exterminating Co Inc Full time
Job Description

Hoffman's Exterminating Co Inc is seeking a highly skilled Pest Control Operations Manager to oversee the day-to-day operations of our service team.

The ideal candidate will have a proven track record of managing a team and driving business growth while maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Manage Service Team: Oversee the activities of our service team, ensuring that all tasks are completed efficiently and effectively.
  • Inventory Management: Coordinate the management of inventory, production, and equipment maintenance in accordance with company policies and procedures.
  • Service Strategy Development: Direct the development and implementation of all service strategies utilized by the company.
  • Branch Operations: Oversee company functions including scheduling, allowance, cancellations, and growth.
  • Performance Evaluation: Evaluate the performance of team members, make salary recommendations, and administer disciplinary actions consistent with company policy.
  • Customer Satisfaction: Evaluate the quality of service provided to customers and develop procedures to minimize customer complaints.
  • Reporting: Prepare service and corporate reports.
  • Recruitment and Staffing: Ensure that recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales, and administrative functions.
Requirements:
  • Experience: Minimum of four (4) years of experience in pest control, with a minimum of one (1) year of management experience.
  • Knowledge: Demonstrated knowledge of the organization, products, and/or services.
  • Certifications and Licenses: Certificates, licenses, and registrations as required by federal and state regulations.