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Clinical Support Specialist I

2 months ago


Wadsworth, Ohio, United States Akron Children's Hospital Full time
Part-time Position
24 hours/week
Variable day shift
Onsite

Summary:
The Clinical Support Specialist role offers both clinical and administrative assistance to patients under the supervision of a healthcare Provider and/or licensed Nurse.

Key Responsibilities:
  • Prepare patients for examinations, including taking and documenting vital signs.
  • Perform phlebotomy as required and administer medications as instructed by Providers in accordance with established policies.
  • Gather and document information that aids in the assessment and planning of individualized patient care, including discharge preparations, under the guidance of the Licensed Nurse.
  • Collect, process, and send laboratory specimens following the organization's protocols.
  • Effectively communicate patient findings and relevant information to the Provider and/or Licensed Nurse using appropriate documentation methods.
  • Ensure accurate and timely documentation of care within the electronic health record system.
  • Conduct point-of-service tasks such as scheduling appointments, preparing for visits, collecting co-payments, and tracking patient flow.
  • Execute clinical duties specific to the department, including point-of-care testing, hearing and vision assessments, and other procedures as necessary.
  • Perform routine office tasks such as faxing, copying, and filing as needed.
  • Maintain cleanliness, stock supplies, and prepare examination rooms for patient use.
  • Foster and maintain positive relationships with patients, families, and team members.
  • Adhere to safety protocols and procedures to ensure a secure environment for patients, families, and staff.
  • Other responsibilities as assigned.

Additional Information:
Technical Skills:
  • Preferred experience in phlebotomy.
  • Knowledge of medical terminology is essential.
  • Experience in a healthcare setting is preferred.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word) or similar software is required.
  • Familiarity with electronic medical records (e.g., EPIC) or similar systems is preferred.

Education and Experience:
  • Education: High School Diploma or equivalent is mandatory.
  • Completion of an accredited Medical Assistant Program, EMT Program, or Paramedic Program is required.
  • Certification: Medical Assistant certification is preferred.
  • Relevant Experience: No prior experience is necessary.
  • Supervisory Experience: None required.

Part-Time FTE:
Status: Onsite