Customer Service Ambassador

4 days ago


Fairfax, Virginia, United States City of Fairfax, VA Full time

City of Fairfax, VA is seeking a highly motivated and customer-focused individual to join our team as a Part Time Community Engagement Specialist.

About the Role

This part-time position is responsible for delivering exceptional customer service to the public while managing the front desk of various community centers. The ideal candidate will be able to work independently with minimal supervision, prioritize tasks effectively, and maintain a high level of organization in a fast-paced environment.

Key Responsibilities
  • Customer Service: Greet the public in a friendly and welcoming manner, respond to inquiries, and resolve issues promptly and professionally.
  • Front Desk Management: Manage the front desk operations, including handling phone calls, emails, and in-person visits.
  • Scheduling and Setup: Schedule classes, rentals, and events, and set up rooms according to specifications.
  • Custodial Duties: Perform daily custodial duties, including cleaning, restocking supplies, and maintaining a safe and healthy environment.
  • Special Events: Assist with setup, execution, and breakdown of special events, including concerts, festivals, and other community activities.
Requirements
  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and interpersonal skills, ability to work independently, basic computer skills, and physical stamina to lift up to 60 pounds.
  • Availability: Must be available to work a consistent weekly schedule, including occasional weekends and nights.
About Us

The City of Fairfax, VA is a vibrant and diverse community that values its residents, visitors, and employees. We offer a competitive salary and benefits package, opportunities for professional growth and development, and a collaborative and inclusive work environment.



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