Customer Service Representative

4 weeks ago


Clinton Twp, United States Mr Electric Full time
At Mr. Electric, we're seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you'll be responsible for handling service requests and customer complaints with respect and courtesy. Your self-motivation, energy, and passion for helping others will shine through in your interactions with customers and colleagues. You'll be the face of our company, providing top-notch service and ensuring customer satisfaction. Your strong communication skills, attention to detail, and ability to manage multiple situations will make you an asset to our team. If you're a team player who can work independently and thrive in a fast-paced environment, we want to hear from you. As a Customer Service Representative, you'll be responsible for:

• Receiving incoming calls in a professional and courteous manner
• Assigning and directing electricians to customer locations, monitoring their schedules and providing them with information about orders, traffic, obstacles, and requirements
• Performing marketing and sales functions to sell additional work and earn business
• Completing work orders, returning customer calls, and responding to customer complaints
• Performing other duties as needed, including cross-training in related positions

Job Requirements:

• Minimum two years of admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive attitude
• Team player who can work independently

Benefits:

Our benefits package varies by location, but we offer performance-based wages and company-provided health insurance. We're a collaborative team that values expertise and makes each other better. If you're looking for a career move that offers growth opportunities and a great work-life balance, we encourage you to apply. We're actively interviewing for this position, and our hiring manager will follow up with qualified candidates. Don't miss out on this opportunity to join our team and make a difference in the lives of our customers.

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