Customer Service Specialist

21 hours ago


Warminster, United States Vertical Screen Full time
About Us

Vertical Screen is a leading provider of applicant screening services, operating through three subsidiaries: Business Information Group, Certiphi Screening, and Truescreen. Our sister-company, Fieldprint, offers additional services to our clients.

We are a diverse team of professionals passionate about delivering innovative technology solutions to our clients. Our success is built on our commitment to accuracy, timeliness, and exceptional customer service.

Job Description

The Customer Service Representative is responsible for providing support to clients and users through various communication channels, including phone, chat, and email. This role requires strong problem-solving skills, attention to detail, and excellent communication skills.

Responsibilities
  • Provide support to clients and users on a wide range of issues.
  • Respond to user requests for service and determine the nature and extent of support needed.
  • Provide Tier 1 and Tier 2 level of software support, training, and troubleshooting over the phone.
  • Investigate error messages and determine resolution.
  • Train users in the use of our websites.
  • Responsible for handling all aspects of incoming communication and working with other departments for follow-up and direction.
  • Investigate issues to determine the proper department for resolution.
  • Provide timely and accurate information to incoming client requests.
  • Process client orders and changes according to established department policies and procedures.
Requirements
  • Excellent time management and organizational skills.
  • Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Strong telephone skills.
Benefits
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • 401K plan with generous company match.
  • Flexible spending accounts.
  • Voluntary insurance coverage plans.
  • Paid lunch breaks.
  • Paid time off.
  • Paid holidays.
  • Paid training program and internal employee development.
  • Overtime options available.
  • Casual dress code.
  • Flexible work schedules.
  • On-site employee gardens.
  • RushBus scheduled service.
  • Employee referral bonus program.
  • Discounts through partnerships and neighborhood business programs.
Additional Information

All candidates are subject to a drug test and background screening.

EOE M/F/Disabled/Veteran



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