Senior Product Coach

10 hours ago


Oklahoma City, Oklahoma, United States CoreLogic Solutions, LLC Full time
Job Title: Senior Product Coach

At CoreLogic Solutions, LLC, we are seeking a highly skilled Senior Product Coach to join our team. As a Senior Product Coach, you will be responsible for educating our customers on how to effectively use our products.

The ideal candidate will have a strong background in customer service, training, and relationship building. You will be responsible for conducting scheduled one-on-one training sessions and live webinars, focusing on a feature or workflow within our products.

You will need to develop an extensive working knowledge of all our products to be able to answer any question and fit any workflow. You will also utilize Instructional Design techniques to plan, create, and execute training for all customers.

In addition, you will frequently interact cross-departmentally to improve processes and the customer experience.

Key Responsibilities:
  • Conduct scheduled one-on-one training sessions and live webinars
  • Develop an extensive working knowledge of all our products
  • Utilize Instructional Design techniques to plan, create, and execute training
  • Frequently interact cross-departmentally to improve processes and the customer experience
Requirements:
  • 3 years of customer service, customer management, and relationship building experience
  • 2 years in a training or teaching environment
  • Strong multi-tasking and problem-solving skills
  • Demonstrated active listening skills and the ability to communicate with people of varying skill levels
  • Passion for teaching, advocating for customers, and making process improvements
What We Offer:
  • Casual dress code and work environment
  • Paid 3-4 week training program onsite
  • Generous PTO plan that begins accruing on your first day
  • Full-time benefits including Health, Dental, Vision, 401k Company match
  • Fully stocked Caf
CoreLogic's Diversity Commitment:

CoreLogic Solutions, LLC is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values.

We offer an empowered work environment that encourages creativity, initiative, and professional growth and provides a competitive salary and benefits package.

We are better together when we support and recognize our differences.


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