Senior Operations Manager

1 week ago


Oklahoma City, Oklahoma, United States American Fidelity Full time
Job Summary

We are seeking a highly skilled and experienced Senior Operations Manager to lead our Medical Benefits team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the department, ensuring seamless execution of tasks, and driving process improvements to enhance customer service levels.

Key Responsibilities
  • Direct and manage a team of skilled professionals responsible for routine and moderately complex operational work tasks.
  • Collaborate with team management to develop customer-friendly solutions and achieve service level standards, team productivity, and quality measurements.
  • Provide coaching and mentoring to direct reports, including technical and leadership competencies, feedback for succession planning, and implementation of new processes and procedures.
  • Utilize bilingual skills (verbal and/or written) to effectively communicate with customers and team members, as needed.
Requirements
  • Bachelor's degree preferred.
  • Technical and analytical skills, with knowledge and expertise of insurance products and/or services.
  • Tactical skills, including diplomacy, with excellent decision-making abilities.
  • Ability to manage and coordinate workload, multiple projects, and people to maintain team productivity and metrics.
  • Proficient in PC Windows-based software and Microsoft Office applications.
  • Knowledge of operational processes and state and federal regulations.
  • May require knowledge of IRS code Section 125 and department procedures and policies or Qualified Retirement Accounts.
  • May require knowledge of Supplemental Medical and/or Disability claim processing and case management tools.
What We Offer

As a Senior Operations Manager at American Fidelity, you will have the opportunity to work in a fast-paced environment, develop your leadership skills, and make a meaningful impact on our customers' lives. If you are a motivated and results-driven professional with a passion for process improvement and customer service, we encourage you to apply for this exciting opportunity.



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