General Manager

5 days ago


Alpharetta GA USA, United States Aqua-Tots Swim School Full time
Job Title: General Manager

We are seeking a highly motivated and experienced General Manager to lead our Aqua-Tots Swim School location. As a key member of our team, you will be responsible for overseeing all aspects of the school's operations, ensuring exceptional customer service, and maintaining a safe and clean facility.

Key Responsibilities:
  • Lead and manage all aspects of the school's operations, including customer service, sales, and facility management.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Manage and train a team of staff, including front desk and aquatic staff, to ensure they meet the Aqua-Tots standard of excellence.
  • Oversee the maintenance and upkeep of the facility, ensuring it meets the brand's standards.
  • Manage the school's budget and financials, ensuring adherence to franchise accounting and reporting procedures.
  • Develop and implement marketing campaigns to promote the school and attract new customers.
Requirements:
  • High school graduate or equivalent, bachelor's degree preferred.
  • At least 18 years of age.
  • Valid driver's license.
  • 2 years of management experience, preferably in a customer-facing role.
  • Strong leadership and communication skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications:
  • Operations experience, including oversight of day-to-day operations, staffing, scheduling, goal-setting, and financial responsibility.
  • Experience leading a team, including developing, coaching, redirecting, and motivating.
  • Strong hospitality skills, including role-modeling effective customer service behaviors and engaging with families to form relationships.
  • Ability to develop others, including role-modeling performance standards and explaining the rationale behind them.
  • Strong social skills, including engaging eye contact, smiling, and excellent posture and body language.


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