Customer Service Representative

1 week ago


Lubbock, Texas, United States Grimes Insurance Agency, Inc. Full time
About Grimes Insurance Agency, Inc.

We are a forward-thinking insurance agency dedicated to excellence, innovation, and continuous improvement. Our team members are empowered with the tools, knowledge, and support they need to succeed.

Our Unique Advantages
  • Client Connectivity: We excel in building strong relationships with our clients, ensuring they feel valued and understood.
  • Simplified Processes: We make it easy for our clients to access and manage their insurance policies.
  • Exceptional Service: We deliver experiences that leave our clients saying WOW – that's our WOW factor
Job Summary

We are seeking a Part-Time Customer Advisor/Receptionist to join our team. As a key member of our team, you will be the first point of contact for our clients and play a crucial role in our mission to help others.

Responsibilities
  • Product Knowledge: Learn and understand the products offered by our insurance carriers.
  • Client Communication: Answer calls and respond to customer inquiries and complaints with empathy and professionalism.
  • Account Management: Access customer accounts and policy schedules to provide accurate information.
  • Policy Support: Provide customers with detailed information about policies and recommend available products.
  • Referral Management: Forward customers to sales agents when a policy needs to be initiated or upgraded.
Requirements
  • Education: High school diploma or GED equivalent.
  • Experience: Previous experience as a customer advisor or in a related role.
  • Background: Background in insurance is a plus.
  • Skills: Friendly and professional demeanor, excellent communication and interpersonal skills, basic computer skills and knowledge of database software, high-level typing skills, advanced knowledge of telephone and call forwarding systems, ability to remain calm in stressful situations, ability to explain detailed policy concepts in a simple, easy-to-understand manner.


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