Operations Supervisor

1 week ago

Lakeland, Florida, United States MERSINO DEWATERING LLC Full time
Job Overview

Founded in 1988, Mersino Dewatering LLC stands as a premier provider of pumping services, contract dewatering, one-pass trenching, power generation, and drilling solutions. Our workforce is our greatest asset, and we are committed to fostering a culture that promotes exceptional customer service. Whether addressing a planned project or responding to an urgent situation, Mersino approaches challenges with unparalleled expertise, state-of-the-art equipment, and dedicated service.

Position Summary:

The Service Manager plays a pivotal role in overseeing, directing, training, and assessing the daily operations of the service department. This position is essential in ensuring that work is completed promptly and to a high standard while minimizing costs associated with parts and labor. The Service Manager is accountable for the maintenance and repair of all equipment at the branch level, ensuring that quality repairs are executed and addressing equipment failures as they arise in the field. In this capacity, the Service Manager is both a collaborative team member and a key contributor to the overall success of the team.

Key Responsibilities:

  • Supervise and manage the workload of all shop and field service personnel.
  • Establish and uphold quality and productivity standards, ensuring compliance with company expectations.
  • Guarantee the accurate completion of service orders by team members, including thorough documentation of service orders and part numbers in relevant systems.
  • Conduct quality inspections on serviced items to confirm that repairs have been executed correctly.
  • Develop and implement a comprehensive preventative maintenance schedule for equipment, ensuring adherence to it.
  • Maintain detailed records of equipment purchases, repairs, maintenance, servicing, and warranties.
  • Manage, order, and maintain an inventory of parts and supplies to fulfill daily service demands.
  • Oversee the precise and timely estimation of maintenance and repair tasks through appropriate tracking systems.
  • Guide and perform diagnostics and repairs both in the shop and in the field.
  • Uphold and enforce company Quality/Environmental systems and procedures relevant to the daily activities of all service personnel.
  • Ensure compliance with company safety standards for all service staff.
  • Utilize The Mersino Way as a guiding principle in the daily operations of each project.

Qualifications:

  • Bachelor's degree in diesel or truck service repair or a related discipline.
  • Relevant equipment repair certifications are preferred.
  • A minimum of 3 years of project management and supervisory experience.
  • Strong planning and organizational skills for managing multiple projects.
  • Ability to interpret schematics, blueprints, and technical manuals.
  • Proficiency in workflow analysis and management.

Expectations:

  • Maintain a professional demeanor at all times.
  • Work collaboratively and effectively with others.
  • Demonstrate the ability to multitask in a dynamic environment.
  • Exhibit flexibility in scheduling to meet job requirements.
  • Willingness to travel as necessary.
  • Possess excellent written and verbal communication skills.
  • Demonstrate strong time management and organizational abilities.
  • Physical capability to perform tasks requiring continuous exertion, including walking, standing, stooping, climbing, and lifting materials or equipment, some of which may be heavy or awkward.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Mersino is an Equal Opportunity Employer

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