Tax Office Manager

4 hours ago


Vancouver, Washington, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.

Key Responsibilities
  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines
Requirements
  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
About H&R Block

H&R Block is a global leader in tax preparation and financial services. We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

We believe in the power of people helping people and strive to continuously improve our business. Our end goal is to achieve bigger ambitions, faster transformation, and extraordinary results.

We offer a range of benefits to our associates, including medical coverage, 401k retirement savings plan, and employee stock purchase plan. We also have a wellbeing program, BetterYou, to help you build healthy habits.

We are an equal opportunity employer and welcome and celebrate diversity in the workplace. If you're looking to make an impact, H&R Block is the place for you.


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