Wire Transfer Specialist

2 months ago


Silver Spring, Maryland, United States EagleBank Full time
About the Role

We are a values-driven organization that prioritizes meaningful connections with our customers, employees, and shareholders. As a Wire Transfer Specialist at EagleBank, you will play a critical role in delivering exceptional service and ensuring the smooth execution of wire transfers.

Key Responsibilities
  • Customer Service: Provide accurate and timely information to customers regarding their wire transfer status, requests, payments, and obligations associated with their transactions.
  • Wire Transfer Processing: Process and record wires transferred and disposition with minimal errors, ensuring proper procedures are followed to minimize losses to the Bank and its customers.
  • Communication: Communicate with Branch staff and management regarding wire transfer issues and provide updates on wire transfer status.
  • Cash Management: Prepare and balance related spreadsheets and accounts daily for wire transfers and cash vault, and perform daily reconciliation and cash management for the Cash Vault.
  • Research and Resolution: Assist with completing research requests in a timely manner and assist in the resolution and recovery of fraudulent wire transfers.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 2 years of general banking experience, with core banking system experience preferred.
  • Skills: Attention to detail, excellent customer service skills, strong telephone and interpersonal skills, ability to collect and organize information, and good understanding of banking concepts.
Preferred Qualifications
  • Previous Wire Transfer Experience: Previous experience in wire transfer processing is highly desirable.


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