Entry Control Team Lead

1 week ago


Chautauqua, New York, United States Chautauqua Institution Full time
About the Job

We are looking for an experienced and motivated Gate Shift Supervisor to join our team at Chautauqua Institution. As a key member of our operations team, you will be responsible for leading the gate operations, providing exceptional customer service, and ensuring a safe and secure environment for our patrons and staff.

The ideal candidate will have a strong background in supervision, excellent communication skills, and the ability to work effectively in a fast-paced environment. We offer a competitive salary, ranging from $17.00 to $19.00 per hour, depending on experience.

Job Summary:

This is a seasonal position, typically available from June to August, with opportunities for flexible scheduling and part-time work. The successful candidate will be responsible for managing the overall function of the gate operations, recruiting, training, and developing staff, and collaborating with other departments to ensure seamless integration and effective communication.

Responsibilities:

  • Manage the overall function of the gate operations, ensuring smooth flow of traffic and minimal wait times.
  • Recruit, train, and develop staff, including interviewing, selection, and hiring-related paperwork.
  • Schedule staff coverage at all seven gates, taking into account peak hours and special events.
  • Collaborate with other departments, such as police and ticketing, to ensure seamless integration and effective communication.

Requirements:

  • 2+ years of experience in a supervisory role, preferably in a customer-facing or hospitality environment.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Bachelor's degree in a related field (e.g., business, management, hospitality).

About Living on the Grounds

Chautauqua Institution may provide limited housing options on our grounds or assist you with locating nearby housing arrangements for select opportunities based on business needs. However, this is not a guaranteed option for this position, and candidates should assume there are no employer-provided or employer-assisted housing options available unless otherwise stated.



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