Operations Coordinator

4 weeks ago


Miami FL USA, United States Neo Insurance Solutions Full time
About the Role

We are seeking an experienced Operations Coordinator to join our team at Neo Insurance Solutions. As a key member of our Operations department, you will play a critical role in the daily management of our enrollment management platform.

Your primary responsibilities will include leading the eligibility process, partnering with carriers to review daily eligibility transmissions, and troubleshooting inconsistencies or errors. You will also assist in the daily import of business-critical data, ensure system data accuracy, and remediate any system issues.

Key Responsibilities
  • Own the daily eligibility process, working closely with carriers to review and correct transmissions
  • Partner with customer support and fulfillment functions to resolve daily systems issues
  • Assist in the daily import of business-critical data and ensure timely resolution of import errors
  • Execute our Quality Assurance protocol, testing and troubleshooting new features and issues
  • Support commissions processing and new agency setup within our system
  • Monitor and report on system performance, remediating any issues that arise
  • Participate in special projects, including product configurations, integration builds, and system updates
  • Conduct root cause analysis on system failures and develop solutions under the supervision of the Director of Operations
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree
  • 1-3 years of experience in operations, information technology, or general healthcare/administrative experience
  • 1+ years of insurance industry experience preferred
  • Advanced/Expert proficiency in Microsoft Excel
  • Comfort with managing large datasets, conducting data imports, and utilizing SFTP transfer protocols
  • Experience managing multiple priorities in a compliance-focused environment
  • Project Management background a plus
  • Strong Communications and Organizational Skills
What We Offer
  • Competitive Salary
  • Annual Target bonus based on company and individual performance
  • Competitive PTO Package
  • Medical and Dental Benefits
  • Hybrid work environment
  • Commuter Benefits
  • Casual Work environment
  • Apple Tech
  • Opportunity to drive change and transform business


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