Customer Engagement Specialist

5 days ago


Jacksonville, Florida, United States Bill Pool - State Farm Agent Full time
Job Description
We are seeking a highly motivated Customer Engagement Specialist to join our team. In this role, you will have the opportunity to work closely with customers to understand their unique needs and preferences. You will employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.

The ideal candidate will have a genuine interest in marketing products and services that align with customer needs and preferences. You will be responsible for driving business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

Responsibilities:
  • Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.
  • Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

Estimated Salary: $70,000 - $90,000 per year, plus commission/bonus.

Requirements:
  • Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • Collaborative spirit, thriving in a dynamic team environment.

Benefits:
  • 401k
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development
  • Abundant opportunities for career advancement within our agency
  • Licensing paid by agency


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