Customer Experience Specialist Associate

2 days ago


Jacksonville, Florida, United States Express Full time
About the Position: Express is seeking a charismatic and engaging Customer Experience Specialist Associate to join our team. As a Customer Experience Specialist, you will be responsible for creating memorable customer experiences and exceeding customer expectations.

Key Responsibilities: Your main responsibilities will include providing top-notch customer service, answering questions, making recommendations, and processing transactions. You will also be expected to drive credit and loyalty member programs, assist with product launches, and maintain a clean and organized sales floor.

Requirements: To be successful in this role, you will need to have a high school diploma or equivalent, 0-2 years of relevant experience, and proficiency in using technology (iPad, registers). You must also meet defined availability criteria, including nights, weekends, and non-business hours.

Benefits: As an Express associate, you will enjoy a range of benefits, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, and parental leave for new moms and dads. Part-time associates may also be eligible to receive paid sick leave, public health emergency leave, and participate in the 401(k) and Roth 401(k) with Company match.

Estimated Salary: $42,000 - $52,000 per year.

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