Mortgage Systems Analyst

3 weeks ago

Saint Paul, Minnesota, United States Wings Financial Full time
Mortgage Systems Analyst Job Description

At Wings Financial, we are seeking a highly skilled Mortgage Systems Analyst to join our team. This role is responsible for the technical and functional operation of all Mortgage systems and their related third-party interfaces.

Key Responsibilities:
  • Provides expert-level oversight to the business unit for software and technology upgrades and installations, maintenance, support, and optimizations.
  • Collaborates with Mortgage leadership to identify and implement changes that optimize the user experience and enhance member value while reducing friction and member effort.
  • Manages all system changes and is responsible for testing and validation.
  • Ensures regulatory compliance requirements are tested and implemented according to secondary market and credit union guidelines.
  • Manages permission access and user capabilities based on roles in mortgage systems.
  • Coordinates internal and external resources for ongoing system enhancements and maintenance.
  • Assists in the development, writing, and updating of procedures and policies on Mortgage-related systems, software, and products.
  • Continually looks for ways to use technology to improve or automate existing processes used by the business unit.
  • Tracks all work, accomplishments, backlog items, and system changes.
Requirements:
  • College degree or technical training preferred.
  • 3-5 years of relevant LOS experience (Encompass preferred), including knowledge and experience with financial institution software programs.
  • Previous Mortgage experience preferred.
  • Exceptional problem-solving and communication skills.
  • Strong customer service focus and relationship skills.
  • Attention to detail and accuracy.
  • Ability to prioritize multiple tasks, deadlines, and activities.
  • Ability to work occasional evenings and weekends as needed.
  • Ability to work with all levels of employees.
  • Ability to work alone or with little supervision.
  • Willingness to pursue further education in meeting business needs.

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