Customer Service Team Lead

5 days ago


Northborough, Massachusetts, United States Renewal By Andersen Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Renewal by Andersen. As a key member of our Inside Sales Center, you will be responsible for leading a team of Coaches and providing hands-on assistance with appointment setting, coaching, and guiding staff to meet activity goals.

Key Responsibilities
  • Lead a team of Coaches and provide guidance on sales techniques and customer service best practices
  • Assist staff in delivering our sales methodology and encouraging them to recognize selling opportunities and buying clues
  • Perform moderate-level supervisory work coordinating the operations of a call-service team
  • Collaborate with other teams to ensure seamless customer experience
  • Develop and implement strategies to improve sales performance and customer satisfaction
Requirements
  • Previous call center coach or supervisor experience in an Inside Sales Center
  • Proven track record of closing sales and exceeding customer expectations
  • Strong written and verbal communication skills
  • Ability to work in a fast-paced environment and collaborate effectively as a team member
  • Positive attitude with the ability to multi-task
What We Offer
  • Competitive salary and monthly bonuses
  • Medical insurance, flexible spending account, and other benefits
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


  • Northborough, Massachusetts, United States Renewal By Andersen Full time

    Why Choose Renewal by Andersen? Your outstanding communication abilities, dedication to assisting others, and customer-first mindset will be a perfect match for our dynamic team. A Distinctive Reputation As part of the largest window and door manufacturer in North America, we boast more five-star reviews from homeowners than any other leading full-service...

  • Lead Cashier

    7 days ago


    Northborough, Massachusetts, United States Wegmans Food Markets Full time

    Job Summary:We are seeking a highly motivated and customer-focused Lead Cashier to join our team at Wegmans Food Markets. As a Lead Cashier, you will be responsible for ensuring the Front End operates smoothly and employees have the tools and resources needed to provide exceptional service to customers.Key Responsibilities:Proactively approach customers,...


  • Northborough, Massachusetts, United States Wegmans Food Markets Full time

    Job Summary:We are seeking a skilled Maintenance Team Lead to join our team at Wegmans Food Markets. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day operation of our stores.Key Responsibilities:Assist customers and colleagues in a prompt and courteous manner, utilizing your knowledge of store operations...


  • Northborough, Massachusetts, United States Renewal By Andersen Full time

    Job SummaryWe are seeking a highly motivated and experienced Call Center Supervisor to join our team at Renewal by Andersen. As a Call Center Supervisor, you will be responsible for leading a team of Coaches and providing hands-on assistance with appointment setting, coaching, and guiding staff to meet activity goals.Key ResponsibilitiesLead a team of...


  • Northborough, Massachusetts, United States Mooyah Full time

    About UsWe're a fast-growing, quick-service restaurant that cares about our team, customers, and ingredients. We're looking for a supervisor to join our team at Mooyah, the largest Mooyah franchisee in New England.Job DetailsCompetitive pay (scaled to experience)Comprehensive training packageEndless opportunities for growth and advancementWhat We're Looking...


  • Northborough, Massachusetts, United States Wegmans Food Markets, Inc. Full time

    About Wegmans Food Markets, Inc.We are a leading food market company that provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.Job Description:We are seeking a skilled Food Service Team Member to join our Pizza Department team. As a Food Service Team...

  • Service Team Member

    3 days ago


    Northborough, Massachusetts, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, maintaining a well-organized store environment, and supporting the sales floor team.Key ResponsibilitiesCustomer Service: Provide friendly and...


  • Northborough, Massachusetts, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service...


  • Northborough, Massachusetts, United States A. Duie Pyle Full time

    Job SummaryA. Duie Pyle is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide world-class customer service to...


  • Northborough, Massachusetts, United States Wegmans Food Markets Full time

    About the Role:We are seeking a skilled and friendly Customer Service Representative to join our team at Wegmans Food Markets. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Engage with Customers: Greet...


  • Northborough, Massachusetts, United States A. Duie Pyle Full time

    Job SummaryA. Duie Pyle is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide world-class customer service to...


  • Northborough, Massachusetts, United States Wegmans Food Markets Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Store Shopper. As a Store Shopper, you will play a critical role in providing exceptional customer service and ensuring that our customers receive their orders in a timely and efficient manner.Key Responsibilities:Customer Service: Provide excellent...


  • Northborough, Massachusetts, United States Wegmans Food Markets Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Front End Customer Service Team as a Cart Attendant. In this role, you will play a critical part in ensuring that our customers have a positive shopping experience.Key ResponsibilitiesMaintain the appearance and safety of the parking lot, including gathering shopping...


  • Northborough, Massachusetts, United States St. Mary's Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at St. Mary's Credit Union. As a key member of our Northborough Branch, you will be responsible for providing exceptional service to our members, handling financial transactions, and promoting our products and services.Key ResponsibilitiesMember...


  • Northborough, Massachusetts, United States Wegmans Food Markets Full time

    About Wegmans Food MarketsWe are a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards, and making a difference in the community.Job SummaryWe are seeking a Customer Service Representative to join our team at Wegmans Food Markets. As a Customer Service Representative, you will be responsible for...


  • Northborough, Massachusetts, United States St. Mary's Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Northborough Branch, you will be responsible for providing exceptional service to our members, handling financial transactions, and promoting our products and services.Key ResponsibilitiesMember Service:...


  • Northborough, Massachusetts, United States Wegmans Food Markets Full time

    We are seeking a skilled and friendly Cashier to join our team at Wegmans Food Markets. As a Cashier, you will be the face of our company, providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Engage with customers in a friendly and professional manner, making eye contact and...


  • Northborough, Massachusetts, United States Wegmans Food Markets Full time

    About the RoleWe are seeking a highly skilled and customer-focused Cashier to join our team at Wegmans Food Markets. As a Cashier, you will be responsible for providing exceptional customer service, efficiently processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Engage with customers in a...

  • Food Service Team Member

    4 minutes ago


    Northborough, Massachusetts, United States Wegmans Food Markets Full time

    About Wegmans Food MarketsWe're a family-owned, mission-driven company that believes in caring, respect, empowerment, high standards, and making a difference in the community. Our goal is to help people live healthier, better lives through exceptional food.Job SummaryWe're seeking a skilled Food Service Team Member to join our Pizza Department team. As a key...


  • Northborough, Massachusetts, United States Mooyah Full time

    Daytime Food Service Team MemberAre you passionate about delicious food and excellent service?At MOOYAH, a rapidly expanding quick-service restaurant that values its employees, customers, and quality ingredients, we are seeking dedicated individuals like you.As the largest MOOYAH franchisee in New England, we are on the lookout for enthusiastic team...