Field Technical Support Engineer

3 weeks ago


Colorado Springs, Colorado, United States Standard BioTools Full time

As a Field Technical Support Engineer at Standard BioTools, you will play a critical role in delivering exceptional service to our customers. You will be the primary point of contact for technical and service-related issues, working closely with our interdisciplinary teams to resolve complex problems.

This is a unique opportunity to work with cutting-edge life sciences tools that are transforming the industry. Our ideal candidate will have a strong background in technical support and a passion for delivering outstanding customer experiences.

Key responsibilities include:

  • Providing technical support and troubleshooting for instrument hardware and software
  • Conducting system installations and service visits
  • Contributing to high-value service-related procedures and documents
  • Identifying areas for product and process improvement and communicating these to the team
  • Traveling up to 75% of the time on a scheduled and unscheduled basis

We offer a salary range of $90,000 - $120,000 per year, based on experience.



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