Field Technical Support Engineer
3 weeks ago
As a Field Technical Support Engineer at Standard BioTools, you will play a critical role in delivering exceptional service to our customers. You will be the primary point of contact for technical and service-related issues, working closely with our interdisciplinary teams to resolve complex problems.
This is a unique opportunity to work with cutting-edge life sciences tools that are transforming the industry. Our ideal candidate will have a strong background in technical support and a passion for delivering outstanding customer experiences.
Key responsibilities include:
- Providing technical support and troubleshooting for instrument hardware and software
- Conducting system installations and service visits
- Contributing to high-value service-related procedures and documents
- Identifying areas for product and process improvement and communicating these to the team
- Traveling up to 75% of the time on a scheduled and unscheduled basis
We offer a salary range of $90,000 - $120,000 per year, based on experience.
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Field Technical Support Engineer
3 weeks ago
Colorado Springs, Colorado, United States Standard BioTools Full timeJob RequirementsTo succeed as a Field Technical Support Engineer, you must have a BS in Science or Engineering discipline with 2 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training.Technical support/service experience is a plus, as is substantial working knowledge of...
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Technical Field Support Professional
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Technical Field Support Specialist
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Colorado Springs, Colorado, United States Standard BioTools Full timeKey ResponsibilitiesDeliver exceptional customer service and support through system installations, service visits, and technical assistance.Troubleshoot instrument hardware and software under challenging conditions.Contribute to the development of high-value service-related procedures and documents.Identify opportunities for product and process improvement...
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