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Client Onboarding Coordinator

2 months ago

Miami, United States Vensure Employer Services Full time
Job Summary

We are seeking a highly skilled Customer Onboarding Specialist to join our team at Vensure Employer Services. As a key member of our organization, you will play a crucial role in guiding hotel clients through their transition from traditional methods to our innovative digital platform.

Key Responsibilities
  • Educate and Optimize: Educate customers on the optimal use of our digital platform to ensure a seamless transition and maximize their product experience.
  • Onboarding and Support: Conduct onboarding meetings, company presentations, and product demos to ensure customers understand the full capabilities of our platform.
  • Roadblock Elimination: Identify and eliminate any roadblocks that may hinder customers' progress, including product issues, implementation challenges, and knowledge gaps.
  • Customer Alignment: Understand and align with customers' goals and challenges to provide tailored solutions and support.
  • Relationship Building: Foster strong relationships with customers across diverse organizational levels to ensure long-term success.
  • Success Planning: Spearhead success planning and executive business reviews to ensure customers achieve their desired outcomes.
  • User Education: Educate users on how to maximize the offerings of our digital platform.
  • Feedback and Improvement: Gather and relay customer feedback to internal teams to drive process improvements and enhance the customer journey.
  • Process Innovation: Collaborate with cross-functional teams to innovate and implement process improvements that drive team efficiency and service quality.
Requirements
  • Experience: 2-3 years of experience in a Customer Success or Customer Onboarding role.
  • Relationship Building: Demonstrated capability in nurturing customer relationships and managing service lifecycles.
  • Product Knowledge: Proven experience in guiding customers to maximize product utility.
  • Data Analysis: Aptitude for data analysis and deriving actionable insights.
  • Leadership Traits: Leadership traits showcasing assertiveness, problem-solving, and a growth mindset.
  • Communication Skills: Exceptional communication skills.
  • Executive Engagement: Experience in engaging with senior executives.
  • Dynamic Environment: Ability to thrive in a dynamic environment.
  • Hotel Operations: Background in hotel operations, preferably in Food & Beverage.
  • Language Skills: Spanish proficiency preferred.
  • Start-up Experience: Previous stint in a start-up atmosphere preferred.
  • Technical Skills: Familiarity with Zendesk and Customer Success platforms.
Education and Experience
  • Education: Bachelor's Degree or equivalent experience.