Human Experience Analyst

2 days ago


Providence, Rhode Island, United States Lifespan Full time
Job Summary

The Human Experience Analyst plays a critical role in analyzing, evaluating, and managing various sources of team member and patient experience. This position reports to the Manager of Volunteer and Customer Services and is responsible for developing and improving performance measurement strategies, methodologies, and activities.

Key Responsibilities
  • Develop and improve performance measurement strategies, methodologies, and activities to support the human experience.
  • Evaluate all performance data for statistical accuracy and validity, and identify statistical threats to performance data accuracy and validity.
  • Collaborate with the Manager of Volunteer and Customer Services, directors, and managers to obtain accurate, reliable, and timely data supporting human experience performance improvement activities.
  • Process learner feedback/evaluations and other data to promote continuous improvement of training and educational programs.
  • Interpret YourVoice results and data to identify best practices and assist with creation of action plans and goals.
  • Identify, collect, analyze, and present data specific to the human experience monitoring and improvement projects.
  • Manage assigned administrative aspects of projects, including scheduling, producing program announcements, and arranging for audiovisual equipment.
Requirements
  • Bachelor's Degree required; Six Sigma Green Belt Certification required within 24 months of employment.
  • Two to five years of experience in an analytic role in a healthcare setting or demonstrated experience in research, statistical analyses, quantitative, and qualitative assessment.
  • Strong analytical, systems-thinking, project management, and/or facilitation skills aimed at process improvement.
  • High level of interpersonal and communications skills to effectively consult with all levels of leadership, management, and non-management employees.
  • Ability to work collaboratively and independently in a fast-paced environment.
  • Proficient skills in Microsoft Office, including Word, Excel, Access, PowerPoint, and Minitab, as well as other electronic health record and computer applications.
Work Environment and Physical Requirements

Work is performed in a typical office setting requiring extensive periods of sitting with arms extended as well as walking and standing.

Independent Action and Supervisory Responsibility

Incumbent generally establishes own work plans and priorities, including the development and utilization of appropriate analytic strategies, methodologies, and activities to assure accurate, valid, and timely completion of work in conformance with organizational and department policies and practices.

None.



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