Regional Cleaning Operations Manager

2 weeks ago


Normal, Illinois, United States Rozalado & Co Full time
Job Overview

Position Title: Regional Cleaning Operations Manager
Employment Type: Full-time exempt

Position Summary:

We are looking for a dedicated and experienced Regional Cleaning Operations Manager to lead and oversee cleaning services across various locations. The successful candidate will ensure exceptional standards of cleanliness and maintenance, manage a team of cleaning personnel, and collaborate with clients to meet their requirements and expectations.

Key Responsibilities:

  • Team Leadership: Direct, mentor, and assess cleaning staff within designated regions. Conduct regular performance evaluations and provide continuous guidance to guarantee superior service delivery.
  • Operational Management: Supervise daily cleaning operations to ensure all tasks are executed to the highest standards. Perform routine inspections and evaluations of facilities to ensure adherence to company policies and client requirements.
  • Scheduling and Coordination: Create and manage staff schedules to ensure sufficient coverage for all shifts. Collaborate with clients and other departments to address scheduling needs and operational adjustments.
  • Client Engagement: Act as the primary liaison for clients regarding cleaning services. Address and resolve any issues or concerns in a timely and professional manner.
  • Quality Assurance: Develop and implement quality assurance protocols to ensure consistent service excellence. Address any discrepancies from quality standards and take corrective measures as needed.
  • Inventory Oversight: Oversee and maintain the inventory of cleaning supplies and equipment. Ensure that all supplies are ordered and stocked appropriately to avoid shortages.
  • Health and Safety Compliance: Ensure adherence to health and safety regulations and company policies. Conduct regular safety training for staff and ensure compliance with all safety procedures.
  • Reporting: Prepare and submit regular reports on operational performance, including staff productivity, client feedback, and any encountered issues. Analyze data to identify opportunities for improvement.

Qualifications:

  • Education: High school diploma or equivalent; an associate's degree or higher in management or a related field is preferred.
  • Experience: A minimum of 3-5 years in cleaning services, with at least 2 years in a supervisory or management capacity.
  • Skills: Strong leadership and team management abilities. Excellent organizational and time-management skills. Proficient in using software for scheduling and reporting. Strong communication and interpersonal skills.
  • Knowledge: Comprehensive understanding of cleaning methods, equipment, and safety protocols. Familiarity with health and safety regulations and industry best practices.
  • Certifications: Relevant certifications in cleaning and safety (e.g., OSHA certification) are advantageous.

Language Skills and Physical Demands:

  • Ability to read, write, and communicate fluently in English.
  • Ability to inspire and lead teams effectively.
  • Ability to communicate in a professional and respectful manner at all times.

Work Environment: The characteristics of the work environment described here are representative of those employees performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



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