Front Desk Operations Manager
2 weeks ago
We are seeking a highly skilled and organized Front Desk Manager to oversee the front desk operations of our business, National Home Care LLC.
Key Responsibilities:
- Manage front desk operations, including greeting and welcoming guests, responding to their inquiries, and resolving any issues that may arise.
- Supervise and train front desk staff to ensure excellent customer service and efficient operations.
- Develop and implement front desk objectives and procedures to ensure seamless operations.
- Manage budgets, records, and contracts related to front desk operations.
- Conduct performance reviews with front desk staff and provide feedback for improvement.
- Generate reports and feedback for presentation to the general manager.
Requirements:
- High school diploma or equivalent.
- Bachelor's degree in hospitality or a related field.
- Minimum 2 years of experience as a front desk manager or similar role.
- Proficient in hotel front desk software, such as HotelKey, innRoad, and Cloudbeds.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Ability to provide exceptional customer service and lead a team.
What We Offer:
A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
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