Front Desk Operations Manager

2 weeks ago


Redford, Michigan, United States National Home Care LLC Full time
Job Title: Front Desk Manager

We are seeking a highly skilled and organized Front Desk Manager to oversee the front desk operations of our business, National Home Care LLC.

Key Responsibilities:

  • Manage front desk operations, including greeting and welcoming guests, responding to their inquiries, and resolving any issues that may arise.
  • Supervise and train front desk staff to ensure excellent customer service and efficient operations.
  • Develop and implement front desk objectives and procedures to ensure seamless operations.
  • Manage budgets, records, and contracts related to front desk operations.
  • Conduct performance reviews with front desk staff and provide feedback for improvement.
  • Generate reports and feedback for presentation to the general manager.

Requirements:

  • High school diploma or equivalent.
  • Bachelor's degree in hospitality or a related field.
  • Minimum 2 years of experience as a front desk manager or similar role.
  • Proficient in hotel front desk software, such as HotelKey, innRoad, and Cloudbeds.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • Ability to provide exceptional customer service and lead a team.

What We Offer:

A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.



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