Customer Service Associate Supervisor

2 weeks ago


Newton Center, Massachusetts, United States VPNE Parking Solutions Full time
Customer Service Associate Job Description

At VPNE Parking Solutions, we are seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and guests, ensuring a positive experience for all interactions.

Key Responsibilities:

  • Deliver exceptional customer service through pleasant and courteous interactions
  • Contribute to a safe and welcoming environment for all guests and employees
  • Maintain a proactive and ready-to-serve posture to ensure seamless guest experiences
  • Make eye contact and smile to acknowledge guests and provide assistance
  • Work efficiently to assist guests without rushing, ensuring a high level of service quality
  • Use VPNE preferred word choices when communicating with guests
  • Follow all cash handling guidelines and company policies

Requirements:

  • Ability to read, write, and verbally communicate in English
  • Ability to effectively maneuver around various locations, including bending, standing, and sitting for prolonged periods
  • Ability to receive medical and security clearance for one or more locations
  • Possess manual dexterity to operate essential office equipment, including computers and cash registers
  • Possess mental acuity to process cash and manual transactions
  • Strong sense of customer service and ability to create relationships with customers
  • Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
  • Be at least 18 years of age
  • Be able and willing to smile during every customer interaction
  • Maintain uniform standards while on the job

Benefits:

  • Paid weekly
  • Medical, Dental, Vision
  • 401K with company match
  • Discount programs
  • Short-term disability
  • Accident insurance
  • Life insurance


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