Customer Service Team Lead

2 months ago


Newton Center, Massachusetts, United States VPNE Parking Solutions Full time
About VPNE Parking Solutions

VPNE Parking Solutions is a family-owned, rapidly growing company that provides parking and transportation services to prestigious healthcare institutions, commercial property owners, and financial institutions. We promote growth from within and instill our company's family values in an ever-expanding business.

Job Summary

We are seeking a dedicated Customer Service Associate Supervisor to join our team. As a key player in providing exceptional customer experiences, you will be responsible for ensuring that our customers and guests receive top-notch service.

Responsibilities
  • Customer Service: Make exceptional guest experiences the priority in every interaction, ensuring that our customers and guests receive a welcoming and courteous service.
  • Team Leadership: Contribute to a safe environment for all guests and employees, adhering to company and site-specific guidelines.
  • Communication: Maintain a ready-to-serve posture, making eye contact and smiling to all guests to acknowledge them, and use VPNE preferred word choices while speaking with guests.
  • Cash Handling: Follow all cash handling guidelines per company policies.
Qualifications
  • Language Skills: Proficient in English both verbally and written.
  • Education Requirements: High School Diploma/GED.
  • Requirements: Ability to read, write, and verbally communicate in English, ability to effectively maneuver around various locations, ability to receive medical and security clearance, possess manual dexterity to operate essential office equipment, possess mental acuity to process cash and manual transactions, strong sense of customer service, ability to lift a minimum of 50 pounds and push a minimum of 200 pounds, be at least 18 years of age, and be able and willing to smile during every customer interaction.
Benefits
  • Paid weekly.
  • Medical, Dental, Vision.
  • 401K with company match.
  • Discount programs.
  • Short-term disability.
  • Accident insurance.
  • Life insurance.


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