Account Specialist
4 weeks ago
We are seeking a highly skilled Account Specialist to join our team at Corpay. As an Account Specialist, you will play a critical role in supporting our clients' needs and driving customer loyalty.
Key Responsibilities- Proactively address and solve customer issues and inquiries with one-person, one-call resolution.
- Be an expert in handling Corpay-specific products, systems, and processes.
- Proactively contact clients at risk of service disruptions and quickly solve client needs before service disruption when possible.
- Proactively calling, including planned and disruptive events designed to enable a simple and easy client experience, encouraging client loyalty.
- Activate Corpay products and services by being a trusted advisor.
- Recommend and convince customers to follow best practices that will promote the best possible usage of Corpay products and services.
- Customer training by phone or web is required to help customers quickly implement Corpay products and services or educate new client users of Corpay products and services.
- Proactively researching and resolving credit inquiries and problems resulting from invoicing, cash application, credit reconciliation, moving lines of credit, credit increases, write-offs, and other customer issues related to credit.
- Tune the account set-up and general product usage as needed to enable the best possible client value from Corpay Products and Services.
- Act as the single point of contact for Corpay by representing all departments (Credit, RCS, Card Management ITS, etc.).
- A high school diploma or GED is required; some colleges strongly desired.
- Successful candidates are reliable, have the will to serve others and demonstrate the ability to continuously learn new products, services, and skills.
- Service-related experience is required, and proven Corpay experience in related Fleet Client support roles is strongly desired.
- Basic computer skills that can type 30 wpm are strongly desired.
- Customer-driven-Customer Service is a competitive differentiator; as a result, this role must demonstrate exceptional Customer Care skills and provide exceptional customer service.
- An effective Account Specialist III must deeply understand all Corpay products and services and articulate how they can best be used within the customer's operating environment.
- Deliver genuine empathy when appropriate, demonstrating concern and care for clients.
- Be able to quickly discover unexpressed internal and external customer needs and potential solutions to support those needs.
- Be able to anticipate and proactively address internal and external customer needs independently.
- Assigned workspace in Nashville office and home office set up
- Company-issued equipment
- Formal, hands-on training
- Monthly home internet stipend
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