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Customer Service Ambassador
1 month ago
At David's Bridal, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers feel valued and supported throughout their shopping journey.
Key Responsibilities:- Provide personalized service to customers, responding to their needs and concerns in a friendly and professional manner.
- Use our systems to manage customer flow, ensuring a seamless and efficient experience.
- Maintain high standards of service, adhering to our operational checklists and meeting customer emotional and practical needs.
- Contribute to achieving our Five-Star Customer Service goal, proactively addressing customer concerns and escalating issues when necessary.
- Promote our alteration services and personalization options, working closely with our Alterations team.
- Engage in inventory management procedures, processing orders and ensuring first-quality standards for all merchandise.
- Support cash wrap behaviors and processes transactions with accuracy, making every customer feel celebrated.
- Assist with sales promotions and visual updates, maintaining a high standard of store presentation.
- High school diploma or equivalent degree, or 1-2 years of prior retail experience in an apparel, service, or specialty store environment.
- Excellent communication and problem-solving skills, with the ability to adapt to changing situations.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customers simultaneously.
- Physical stamina to stand for extended periods, lift up to 25 pounds, and perform other duties as assigned.
- Rewarding environment and competitive pay.
- Team bonus and Dayforce Wallet - Get Paid Early.
- Generous team member discount after first pay period.
- Vision care and supplemental insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
- 401K program and discounts for Identity Theft Protection, Home and Auto Insurance, Mobile, and Legal Benefits.
- Pet insurance and a commitment to Diversity, Equity, and Inclusion.