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Customer Service Ambassador

1 month ago


Scottsdale, Arizona, United States David's Bridal Full time
Customer Service Representative

At David's Bridal, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers feel valued and supported throughout their shopping journey.

Key Responsibilities:
  • Provide personalized service to customers, responding to their needs and concerns in a friendly and professional manner.
  • Use our systems to manage customer flow, ensuring a seamless and efficient experience.
  • Maintain high standards of service, adhering to our operational checklists and meeting customer emotional and practical needs.
  • Contribute to achieving our Five-Star Customer Service goal, proactively addressing customer concerns and escalating issues when necessary.
  • Promote our alteration services and personalization options, working closely with our Alterations team.
  • Engage in inventory management procedures, processing orders and ensuring first-quality standards for all merchandise.
  • Support cash wrap behaviors and processes transactions with accuracy, making every customer feel celebrated.
  • Assist with sales promotions and visual updates, maintaining a high standard of store presentation.
Requirements:
  • High school diploma or equivalent degree, or 1-2 years of prior retail experience in an apparel, service, or specialty store environment.
  • Excellent communication and problem-solving skills, with the ability to adapt to changing situations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customers simultaneously.
  • Physical stamina to stand for extended periods, lift up to 25 pounds, and perform other duties as assigned.
Benefits:
  • Rewarding environment and competitive pay.
  • Team bonus and Dayforce Wallet - Get Paid Early.
  • Generous team member discount after first pay period.
  • Vision care and supplemental insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
  • 401K program and discounts for Identity Theft Protection, Home and Auto Insurance, Mobile, and Legal Benefits.
  • Pet insurance and a commitment to Diversity, Equity, and Inclusion.