Customer Service Ambassador

3 weeks ago


Scottsdale, Arizona, United States Style Netbox Full time
About Style Netbox

We're a creative marketing agency that believes every brand is a canvas waiting to be transformed into a masterpiece. Our team is passionate about helping businesses redefine their potential through artistry and strategy.

Job Description

As a Customer Service Representative at Style Netbox, you'll be the first point of contact for our clients. Your role will be to provide exceptional customer support, answer inquiries, resolve issues, and ensure client satisfaction. You will represent our brand with professionalism and courtesy, contributing to the overall success of our company.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide detailed information about our services and products.
  • Resolve client complaints or concerns by offering solutions or escalating to the appropriate department.
  • Maintain customer records and update them as needed.
  • Follow up with customers to ensure their issues have been resolved.
  • Assist with administrative tasks related to customer service operations.
  • Collaborate with internal teams to improve customer service processes and client experience.
Qualifications
  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize work in a fast-paced environment.
  • Excellent problem-solving abilities and attention to detail.
  • Prior customer service experience is preferred.
  • Proficiency with Microsoft Office Suite and CRM software is a plus.
Benefits
  • Competitive hourly rate ($16 - $21 per hour).
  • Monday to Friday schedule with weekends off.
  • Opportunity for professional growth within the company.
  • Dental and vision insurance.
  • Employee assistance programs.
  • Free parking and flexible schedule.


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