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Specialized Operations Associate

4 weeks ago

Bloomington, Illinois, United States San Francisco Art Institute Full time
Job Summary

The Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department. This role requires strong communication skills, attention to detail, and the ability to work well in a fast-paced team environment.

Key Responsibilities
  • Opening the store, including safe, controller, registers, and distributing reports
  • Maintaining daily functions, including morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
  • Resolving customer issues, both internal and external, including researching/payment of bills, tracking/processing customer packages
  • Follows Jewelry Standards and Shipping Guidelines, receives, verifies, and properly books all jewelry in accordance with Company standards
  • Effectively processes re-tickets, RTV's, Transfers, ASN Shipments, and price changes
  • Maintains a repair log, tracks all repairs sent to the vendor or local shop, and submits repair invoices
  • Receives and verifies all merchandise for trunk shows, assists in show set-up/take down, and recap results
  • Prepares and submits all special order requests and Statements of Sale when requested
  • Communicates with Corporate Merchants, Account Payable, Inventory Control, and vendors as needed
Requirements
  • Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise
  • Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
  • Ability to work well in a fast-paced, team-oriented environment that requires a high degree of multi-tasking with minimal supervision
  • Ability to work a flexible schedule as per business needs & adheres to Dependability standards
  • Demonstrates attention to detail and keeps personal work space organized
  • Ability to apply store policies & procedures to help in decision-making
  • Verbal and written communication skills; handles telephone and face-to-face interactions effectively and professionally
  • Maintains confidentiality when handling issues
  • Other store initiatives as assigned by management
What We Offer
  • Be a part of a team of disruptors focused on stores and redefining the luxury experience
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time Associates (including medical, vision, and dental)
  • An amazing Associate discount