Global Technical Account Manager
19 hours ago
The Sr. Global Technical Account Manager provides technical support and account management to UKG PLUS Central, Pro WFM and Pro customers, requiring a high level of WFC and/or Pro WFM product knowledge.
Key Responsibilities- Provide account management and technical support of UKG Central or Pro WFM products as well as UKG Pro to large enterprise-class customers.
- Utilize UKG Central, Pro WFM or UKG Pro knowledge and technical capabilities to provide optimum solutions to customer issues.
- Replicate customer scenarios for configuration/environmental solutions and/or readying the issue for engineering review.
- Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments.
- Communicate effectively to both technical and non-technical individuals at various levels internally and externally.
- Conduct weekly conference calls, provide weekly status reports, and advocate for customer needs and requirements.
- Interface successfully with other UKG cross-functional teams and third-party solution providers.
- Participate in testing and validating system fixes, service releases, and enhancements.
- Late Shift and On-Call availability if needed.
- 1-2 years HCM experience.
- 3-5 years customer service experience.
- 3-4 years account management experience.
Preferred qualifications include 1-2 years of UKG Pro experience, strong leadership abilities, proactive focus, experience with HR/Payroll, confidence and strong leadership abilities, strong verbal and written communication skills, ability to set and manage customer expectations, effective collaboration and time management skills, experience in handling difficult or sensitive situations, highly motivated and team-oriented, BS/BA preferred or equivalent work experience, certification in the Payroll/HR industry, FPC/CPP certification, and Spanish, French, and/or Portuguese language skills.
UKG is an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
The pay range for this position is $68,100 to $97,900, however, base pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.
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