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Technical Business Advisor I or Above

2 months ago

Alpharetta, United States Global Payments Full time
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Provides a comprehensive understanding of the technical aspects of our company's products and services and how they integrate into the customer's operations and needs. Understands how both software and hardware function and can assess and define what solution or system is needed. Builds customer confidence in our company's technical solutions.

What Part Will You Play?
  • Provides technical business knowledge related to a product, system or project in which guidance and/or solutions are needed.
  • May be involved at any or all stages of a project or issue. May be involved with refining a specification, designing a product or system, managing part or all of a project.
  • Performs analysis, ensures its accuracy, and recommends alternative solutions within project strategy and deliverable prioritization which may include feasibility study and risk analysis. Understands client needs and impacts to their systems and adjusts delivery within the client's requirements.
  • May monitor high level implementation plans.
  • Works with business, technical, operations and end users for desired solutions.
  • Provides business direction and may handle client negotiation actions.
  • May review defined system requirements to ensure they meet the business needs and validates the solution.
  • With moderately complex projects, may serve as Subject Matter Expert for components, and must be able to guide understanding of requirements and impacts to the customer, system, and strategy.
  • Participates in client facing meetings, joint venture discussions, vendor partnerships, client and internal development team working solutions to determine solution approaches.
  • Works closely with team to resolve varied and complex issues based on specialized experience and knowledge.
  • Consultant for business best practices and industry trends.
  • Not an exhaustive list; other duties as assigned.
What Are We Looking For in This Role?

Minimum Qualifications
  • Required Experience: Typically Minimum 6 year's relevant experience. Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs
    Required Education: Bachelor's Degree - Information Technology, Computer Science, MIS, Business or equivalent work experience, such as relevant technical background and/or work product/SME knowledge in lieu of a degree.
Preferred Qualifications
  • Preferred Experience: Technical skills Database Development skills in Oracle 10g/11g PL/SQL; Database Administration skills in Oracle 10g/11g; C, C++, ANSI C; VB.NET, ASP.NET and Microsoft Visual Studio; UNIX/Linux Operating Systems
    Preferred Education:
    Preferred Certification(s) / Licensing: Certifications in database or other technologies e.g. Oracle, Web, Java; b. PCI certifications;
What Are Our Desired Skills and Capabilities?
  • SKILLS / KNOWLEDGE: Having wide-ranging experience, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and may lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
    JOB COMPLEXITY: Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.
    SUPERVISION: Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).


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