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Client Services Associate

1 month ago

New York, New York, United States SPS North America Inc Full time

pbJobTitle:/bClientServicesAssociatebrbrbReportsTo:/bTheClientServicesAssociatewillreporttotheClientServicesSupervisor,ClientServicesManager,orequivalentleadership.brbrbJobOverview:/bTheClientServicesAssociateprovidesexceptionalofficeandmailservices,deliveringoperationalfunctionsinthefollowingareas:processingofinbound/outboundmail,distributing/deliveringofmail,shippingandreceivingproductandsuppliestosupportonsitebusinessservicecenter,replenishing/organizing/orderingofficesupplies(pens,paper,toner),insuringcopy/printmachinesarefunctionalandstocked,servingasabackuptothefrontofoffice(reception/concierge),andprovidinglightmaintenance/cleaning.brbrbDutiesandResponsibilities:/bulliProvides5-starcustomerservicetoallemployees(inallformsofcommunication)./liliReceivesinboundmail/packagesandsortsincomingmailandinputsintochainofcustodysoftwarepackage./liliManagesoutgoingmail/packagetransactions./liliPerformsdutiesassociatedwithshippingandreceivingofmaterials./liliNotifiesemployeesuponreceiptofinbounddeliveries./liliDistributesmail/packagestocompanypersonnel./liliActsaspointofcontactforcompanypersonnelonmail/packageinquiries./liliPerformsdailykeyopsofconveniencemulti-functiondevices(ensuringfunctionality,replenishtoner/paper)./liliSubmitworkordersforcertainrequests./liliServiceandreplenishthebarista,pantry,conference,kitchen,ormeetingsareas./liliWillperformmeetingroomandconferenceroomsetups./liliMayperformbuildingoccupantmoveswithinassignedfacilities./liliWillperformlightmaintenanceandcleaningdutiesasassigned./liliMaintainstheBusinessServiceCenterareainaneatandorderlyfashion./liliMonitorslevelofofficesuppliesonthefloor,andreplenishingandordersaccordingly./liliAssistswithcopy/printordersand/ormonitoringthecopy/printequipmentforsatisfactoryfunctionality./liliProactivelyseeksoutadditionalworkduringdowntime./liliBuildsprofessionalrelationshipswithcustomersandotherteams./liliMaintainsprofessionalismandcomposurewheninteractingwithallemployees./liliTrainsback-upandprovidingguidanceonpoliciesandprocedures./liliDetermineswhatadditionalsupportisneededwhenhandlingsensitiveinquiries./liliProvidesexceptionalcustomerservicetoclient./liliProvidesreceptionorconcierge(frontofoffice)coverageasneeded./li/ulbrbQualificationsandEducationRequirements:/bulliHighSchoolDiploma(orequivalent)required./lili1+yearspriorworkexperiencepreferred./liliAbilitytoworkassignedworkhoursdeterminedbymanager./liliExcellentorganizationalandtimemanagementskills./liliAnalyticalabilitiesandaptitudeinproblem-solving./liliSuperbwrittenandverbalcommunicationskills./liliCurrentknowledgeorabilitytolearncomputer-basedsystemsrequiredforfunctionsofposition./liliRequiredtomaintainanoverallprofessionalappearanceandattitude./liliAdheretoallpoliciesandproceduresrequired./li/ulbrbPhysicalDemands:/bApproximately50%ofthetimethispositionrequiresthebelowphysicaldemands.brbrbTravel:/bNoneorNegligiblebrbrbOtherDuties:/bThisjobdescriptionisnotdesignedtocoverorcontainacomprehensivelistingofactivities,dutiesorresponsibilitiesthatarerequiredoftheemployeeforthisjob.Duties,responsibilitiesandactivitiesmaychangeatanytimewithorwithoutnotice.brbrbPayRange:/b$17.50-$18USDbrbrbWhatWeOffer:/bulliCareerGrowth:Anopportunitytoenterajobthatallowsyoutolearnnewskillsoruseavarietyofthemthatmayleadyoutouncoverothercareeropportunities./liliLearning&Development:AtSPS,wepromoteaworkcultureoflearningsothatyoucandeveloptobethebestatwhatyoudo./liliWeRecognizeTalent:Weofferavarietyofrecognitionprogramsforalllevelsofemployees./liliBenefitOfferings:Medical,Dental,Vision,HCFSA,DCFSA,HSA,CommuterTransitandParking,SupplementalLifeInsurance,AccidentInsurance,CriticalIllness,HospitalIndemnity,LegalProgram,IdentifyTheftProtection,PetDiscounts,PetInsurance,GroupHomeandAutoInsurance,EAP,ShortTermDisability,LifeInsurance,EducationDiscounts,401kw/matching,EntertainmentDiscounts,&PaidTimeOff./li/ul