Customer Service Representative

5 days ago


Fort Worth, Texas, United States Planet Fitness Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests.

Key Responsibilities:
  • Respond to inbound calls and emails in a friendly and professional manner.
  • Provide accurate and timely information about Planet Fitness policies and procedures.
  • Assist members with account updates and resolve any issues that may arise.
  • Work collaboratively with the team to ensure a best-in-class customer experience.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer proficiency.
Preferred Qualifications:
  • Fluency in Spanish and English.
  • 1-3 years of call center or customer service experience.
  • A passion for fitness and health.
Why Work with Us:
  • Competitive starting pay at $11.00/hr.
  • Fully covered health and dental insurance.
  • Free premium gym membership.


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