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Residential Property Operations Manager

2 months ago

Davenport Florida, United States Preferred Apartment Communities Full time

Overview:

LOCATION:
Prado - Davenport, FL

WHAT WE OFFER:
Generous Paid Time Off program

13 paid holidays plus 3 floating holidays and a paid volunteer day

Comprehensive and affordable health coverage, including company-paid dental and vision plans for all full-time associates

401k plan with an exceptional employer match

Discounts on apartment rentals for associates

Educational Assistance Program for tuition and certifications

Company-sponsored employee assistance, mental health, and wellness initiatives

REQUIREMENTS:
Experience in multi-family leasing is preferred.

Familiarity with social media marketing is a plus.

A valid driver's license (with no major moving violations) and reliable transportation are required.

ABOUT US
Preferred Apartment Communities specializes in managing primarily Class A multifamily properties.

Our company culture emphasizes respect for our colleagues, residents, and vendors.

We believe that our commitment to quality, consistency, and innovation fosters strong national recognition for the Preferred Apartment Communities brand. Learn more about us at our website.

Responsibilities:
Inspire and empower the team to meet daily, weekly, and monthly property objectives.

Conduct weekly staff meetings to ensure alignment and communication.


Oversee leasing activities to meet budgetary goals; break down monthly targets into daily/weekly objectives; determine weekly promotions; and lease apartments effectively.

Provide leadership and accountability; ensure staff is focused on achieving results.


Offer coaching and constructive feedback to team members; clarify job expectations and ensure adherence to policies and procedures.

Address elevated resident concerns; promote a culture of resident satisfaction through positive interactions.

Manage staff schedules; plan for time off and business needs.

Direct local marketing strategies for the property in collaboration with the corporate Marketing team.

Stay informed about relevant market trends and competitive landscape.

Manage financial performance to meet operational budgets; review and approve property expenditures; authorize necessary spending.

Communicate effectively with residents to keep them informed about community updates and issues.

Assist in preparing the operational budget.

Conduct property inspections to ensure cleanliness and professional presentation; take corrective action as needed.

CUSTOMER SERVICE RESPONSIBILITIES:
Maintain a clean and professional appearance while on duty at any PAA property, including weekends, if applicable. Adhere to PAA standards for personal grooming and attire.

Engage with residents and prospects in a manner consistent with PAA's service standards.

Listen to resident requests and concerns attentively.

Address resident complaints calmly and professionally.

Resolve issues promptly, typically within 24 hours, or escalate to a supervisor as necessary.

Qualifications:
3-5 years of experience in property management is required.

Local market knowledge with a proven track record in customer service, negotiation, and property marketing/advertising is preferred.

EEO Statement

The Company is an equal opportunity employer.

In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to:

veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law.

We are committed to providing reasonable accommodations.