Patient Experience Coordinator

3 weeks ago


Des Moines Iowa, United States UnityPoint Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team at UnityPoint Health. As a key member of our medical office staff, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients and visitors.

Key Responsibilities
  • Greets Patients and Visitors: You will be the first point of contact for patients and visitors, providing a warm and welcoming experience.
  • Obtains Accurate Information: You will obtain accurate information and signatures for office records, ensuring compliance with confidentiality policies and procedures.
  • Answers Telephone Calls: You will answer telephone calls promptly and accurately, taking messages and directing calls in a professional manner.
  • Collects Payments: You will collect payments, issue receipts, and reconcile daily accounts receivable activity to prepare for daily deposits.
  • Provides Excellent Customer Service: You will demonstrate initiatives to improve quality and customer service, striving to exceed customer expectations.
Requirements
  • Education: High School Degree or Vocational School Graduate
  • Experience: Previous medical office experience preferred
  • Skills: Strong customer service skills, excellent computer skills, ability to understand and apply guidelines, policies, and procedures
Why UnityPoint Health?

We are committed to providing a positive and supportive work environment that allows our team members to grow and thrive. As a member of our team, you will have access to competitive benefits, opportunities for professional development, and a culture that values diversity, equity, and inclusion.



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