Customer Service Representative

16 hours ago


Hicksville, New York, United States EcoShield Pest Solutions Full time
About EcoShield Pest Solutions

We are a rapidly growing pest control company dedicated to providing comprehensive solutions for pest-free living. Our mission is to spread happiness by delivering exceptional customer experiences and exceeding our customers' expectations.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a CSR, you will be the primary point of contact for customers, providing exceptional service and support through various communication channels.

Responsibilities
  • Provide proactive customer service via phone, email, or other messaging systems
  • Answer and log calls from customers, technicians, and management in our secure system
  • Offer personalized customer service to answer questions and schedule appointments
  • Schedule appointments for new and recurring pest control services
  • Call existing customers to schedule 4-point home inspections for our sales professionals
  • Assist in monitoring daily technician schedules to ensure timely completion of services
  • Perform daily and weekly system clean-ups or scrubs
  • Escalate inquiries or issues to management as needed
  • Complete and pass monthly trainings in our Pest Webs system
Requirements
  • Commitment to exceptional customer service
  • Availability to work Monday - Friday, alternating Saturdays, and some holidays

We are particularly interested in candidates who are bilingual, have 6+ months of customer service experience, and are proficient in the Microsoft Office Suite.

What We Offer
  • Competitive hourly rate ($18.00-$23.00 per hour)
  • Additional compensation opportunities
  • Paid time off, including sick time and paid vacation
  • 10 company-paid holidays
  • Benefits, including medical, dental, vision, and 401(k) with a company match

We are an equal opportunity employer and welcome applications from diverse candidates.



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