Customer Service Representative
16 hours ago
We are a rapidly growing pest control company dedicated to providing comprehensive solutions for pest-free living. Our mission is to spread happiness by delivering exceptional customer experiences and exceeding our customers' expectations.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a CSR, you will be the primary point of contact for customers, providing exceptional service and support through various communication channels.
Responsibilities- Provide proactive customer service via phone, email, or other messaging systems
- Answer and log calls from customers, technicians, and management in our secure system
- Offer personalized customer service to answer questions and schedule appointments
- Schedule appointments for new and recurring pest control services
- Call existing customers to schedule 4-point home inspections for our sales professionals
- Assist in monitoring daily technician schedules to ensure timely completion of services
- Perform daily and weekly system clean-ups or scrubs
- Escalate inquiries or issues to management as needed
- Complete and pass monthly trainings in our Pest Webs system
- Commitment to exceptional customer service
- Availability to work Monday - Friday, alternating Saturdays, and some holidays
We are particularly interested in candidates who are bilingual, have 6+ months of customer service experience, and are proficient in the Microsoft Office Suite.
What We Offer- Competitive hourly rate ($18.00-$23.00 per hour)
- Additional compensation opportunities
- Paid time off, including sick time and paid vacation
- 10 company-paid holidays
- Benefits, including medical, dental, vision, and 401(k) with a company match
We are an equal opportunity employer and welcome applications from diverse candidates.
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