Customer Experience Specialist
3 hours ago
We're seeking a highly motivated Customer Service Associate to provide exceptional customer experiences at Streamline Inspection. This role involves handling customer inquiries, managing accounts, and analyzing feedback to identify areas for improvement. If you're passionate about delivering excellent service and have strong communication skills, we'd love to hear from you.
Responsibilities
• Respond to customer inquiries in a timely and professional manner via phone, email, and chat.
• Provide accurate information regarding our services to assist customers effectively.
• Manage customer accounts, ensuring all information is up-to-date and accurate.
• Analyze customer feedback to identify trends and areas for improvement.
• Promote our services on social media platforms.
• Utilize Customer Relationship Management (CRM) software to track interactions and manage customer data.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Participate in training sessions to enhance and improve service delivery.
Qualifications
• Strong project management skills with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills are essential.
• Ability to analyze data and provide actionable insights based on customer interactions.
• Proficiency in using CRM tools is highly desirable.
• High school graduate, G.E.D. recipient, or equivalent.
• Strong knowledge of customer interface and interaction.
• Excellent active listening, interpersonal, and communication skills.
Estimated Salary: $45,000 - $60,000 per year
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