Sustaining Product Quality Manager
8 hours ago
We are seeking a highly skilled Sustaining Product Quality Manager to join our dynamic team at Apple. As a key member of our Quality Engineering group, you will play a critical role in ensuring the highest quality standards for our products.
Key Responsibilities- Own and drive key quality metrics for all sustaining programs
- Partner with Engineering, Operations, and AppleCare teams to ensure customer satisfaction
- Plan field readiness for new product launches and drive Early Field Failure Analysis (EFFA)
- Monitor customer experience metrics and quality metrics at OEM sites
- Collect and analyze data to identify emerging quality issues and assess impact of corrective actions
- Lead weekly Quality Improvement Forums to drive ongoing product improvements
- Investigate critical quality issues and provide technical failure analysis
- Drive design, process, and reliability test improvements to reduce warranty returns
- Provide quality data insights to cross-functional teams
- Conduct periodic reviews of Field/Factory Quality Data with OEM partners
- Generate Product Health summaries and provide regular VP-level communication of product quality
- BS in Mechanical, Industrial, Systems Engineering or equivalent
- 5+ years of experience in manufacturing, field quality, and/or development of new products
- Technical systems knowledge related to electronics and mechanical assembly
- Broad software knowledge (OS & test related)
- Knowledgeable in data analysis and interpretation
- Proven experience in Quality Engineering, Reliability, and Failure Analysis
- Experience partnering with international contract manufacturers in mass production
At Apple, we're committed to innovation and excellence in everything we do. We're a company that values diversity, inclusion, and creativity, and we're looking for talented individuals who share our passion for quality and customer satisfaction.
We offer a comprehensive benefits package, including medical and dental coverage, retirement benefits, and opportunities for professional growth and development. If you're a motivated and experienced quality professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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