Sustaining Product Quality Manager

8 hours ago


Cupertino, California, United States Apple Full time
About the Role

We are seeking a highly skilled Sustaining Product Quality Manager to join our dynamic team at Apple. As a key member of our Quality Engineering group, you will play a critical role in ensuring the highest quality standards for our products.

Key Responsibilities
  • Own and drive key quality metrics for all sustaining programs
  • Partner with Engineering, Operations, and AppleCare teams to ensure customer satisfaction
  • Plan field readiness for new product launches and drive Early Field Failure Analysis (EFFA)
  • Monitor customer experience metrics and quality metrics at OEM sites
  • Collect and analyze data to identify emerging quality issues and assess impact of corrective actions
  • Lead weekly Quality Improvement Forums to drive ongoing product improvements
  • Investigate critical quality issues and provide technical failure analysis
  • Drive design, process, and reliability test improvements to reduce warranty returns
  • Provide quality data insights to cross-functional teams
  • Conduct periodic reviews of Field/Factory Quality Data with OEM partners
  • Generate Product Health summaries and provide regular VP-level communication of product quality
Requirements
  • BS in Mechanical, Industrial, Systems Engineering or equivalent
  • 5+ years of experience in manufacturing, field quality, and/or development of new products
  • Technical systems knowledge related to electronics and mechanical assembly
  • Broad software knowledge (OS & test related)
  • Knowledgeable in data analysis and interpretation
  • Proven experience in Quality Engineering, Reliability, and Failure Analysis
  • Experience partnering with international contract manufacturers in mass production
About Apple

At Apple, we're committed to innovation and excellence in everything we do. We're a company that values diversity, inclusion, and creativity, and we're looking for talented individuals who share our passion for quality and customer satisfaction.

We offer a comprehensive benefits package, including medical and dental coverage, retirement benefits, and opportunities for professional growth and development. If you're a motivated and experienced quality professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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