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IT Support Analyst IV
2 months ago
Job Overview:
We are seeking a skilled IT Support Analyst who possesses a deep understanding of our operational processes and the technical constraints involved. This role is crucial in enhancing user experiences through comprehensive research, interviews, and surveys, ultimately leading to improved interactions for our clients.
Key Responsibilities:
- Analyze and prioritize incoming operational challenges and requests for technical support related to IT systems.
- Provide assistance to staff regarding installation protocols, operational standards, and new methodologies.
- Collaborate with users to identify and implement superior tools that enhance service delivery.
- Design, distribute, and respond to user feedback surveys.
- Manage user access rights, reset passwords, troubleshoot connectivity issues, and maintain security protocols.
Work Environment:
This position requires flexibility, including the possibility of after-hours and weekend support as needed. Responsibilities also include troubleshooting computer-related issues, setting up equipment for user access, and ensuring proper installation of necessary software and hardware.
Qualifications:
- A minimum of two years of experience in an IT support role.
- A bachelor’s degree in computer science, management information systems, or a related discipline is preferred, though equivalent experience may be considered.
- Proficient knowledge of technology operations, computer systems, and information security practices.
Skills Required:
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Capability to document and clarify technical issues for end-users.
- Must be able to lift up to 50 lbs and work outside standard hours when necessary.
Preferred Skills:
- Experience with hardware repair and scripting.
- Familiarity with Microsoft Windows 10, Teams, and data network troubleshooting.
- Knowledge of issue tracking systems and Office 365 is advantageous.
Veteran Information:
Applicants with military experience are encouraged to apply, particularly those with relevant MOS codes.
