Business Applications Support Specialist

12 hours ago


Bismarck, North Dakota, United States North Dakota Full time
Job Title: Business Applications Support Specialist

We are seeking a highly skilled Business Applications Support Specialist to join our Central Services team at the Office of Management and Budget in North Dakota. As a key member of our team, you will be responsible for providing technical support and maintenance for multiple business applications, as well as managing projects and collaborating with stakeholders to identify and resolve system gaps and conflicts.

Key Responsibilities:
  • Administer and provide technical support for multiple business applications, including maintenance, training, and enhancements.
  • Manage projects and collaborate with stakeholders to identify and resolve system gaps and conflicts.
  • Monitor and document customer service/help desk questions or problems.
  • Present and communicate technical and business concepts to technical and non-technical audiences.
  • Maintain knowledge of interfaces between OMB business applications, PeopleSoft, and business applications of other government agencies.
  • Develop and process service requests, test plans, and case scenarios during the acceptance testing phase for enhancements and projects.
  • Monitor system activities to provide effective planning and enhancement of the systems.
  • Develop and design training and materials.
  • Prepare, maintain, and update system or business work-flow documentation and manuals.
Requirements:
  • High school diploma/GED and six years of work experience in the information technology field; or
  • Associates degree in information technology, business administration, or closely related field and four years of work experience in the information technology field; or
  • Bachelors degree in information technology, business administration, or closely related field and two years of work experience in the information technology field.
Preferred Qualifications:
  • Strong knowledge of enterprise software applications and business-to-business integration.
  • Strong communication, analytical, and consultation skills.
  • Strategic planning and project management experience.
  • Highly proficient with Microsoft Office 365.

We offer a rewarding work environment, flexible work arrangements, career development opportunities, and an excellent benefit package, including a fully paid family health insurance plan, flexible spending accounts, paid vacation and sick leave, retirement plan, 457 deferred compensation plan, and voluntary insurance benefits including dental, vision, and life insurance.


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