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Customer Service Ambassador

2 months ago

Schaumburg, Illinois, United States Beacon Hill Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Beacon Hill. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences, resolving customer issues, and maintaining a positive and professional demeanor in all interactions.

Key Responsibilities
  • Customer Service
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Provide product information and recommendations to customers
    • Enter customer orders and process transactions accurately
  • Communication
    • Communicate effectively with customers via phone, email, and live chat
    • Respond to customer complaints and concerns in a professional and empathetic manner
  • Record Keeping
    • Maintain accurate records of customer interactions and transactions
    • Document customer complaints and concerns in our CRM system
  • Teamwork
    • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
Requirements
  • Education
    • High school diploma or equivalent required
  • Experience
    • 2+ years of customer service experience required
  • Skills
    • Strong verbal and written communication skills
    • Empathy and strong listening skills
    • Familiarity with MS Office: Email, Excel, Word, or similar systems
What We Offer

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.