Senior Field Service Representative with Excellent Troubleshooting Skills

5 days ago


Hamtramck, Michigan, United States Analogic Full time
Senior Field Service Representative with Excellent Troubleshooting Skills

Job Summary: We are seeking a highly skilled Senior Field Service Representative to join our team at Analogic. As a key member of our global field service department, you will be responsible for delivering exceptional customer service, maximizing customer retention, and driving profitability.

About Analogic: At Analogic, we create life-changing technology that saves lives. We value your unique skills and invite you to join our team of passionate, driven, and diverse professionals. Our comprehensive benefits package includes 401K with company match, HSA/FSA match, 8 weeks paid parental leave, and continuous education pathways.

Primary Responsibilities:

  1. Troubleshoot and Repair:

    Demonstrate the ability to diagnose errors, technical problems, and determine proper solutions.
  2. Technical Knowledge:

    Maintain up-to-date technical product knowledge and demonstrate good electronic and mechanical repair troubleshooting methodology.
  3. Service Reports:

    Document and produce timely and detailed service reports.

Basic Qualifications:

  1. Meet Daily Service Needs:

    Meet daily service needs at assigned sites and locations.
  2. Experience:

    Minimum of 3-5 years' experience in troubleshooting and repair.
  3. Independent Work:

    Ability to plan and perform repairs and preventative maintenance independently in the field.
  4. Time Management:

    Exceptional at managing time and able to complete assigned small field projects.
  5. Communication Skills:

    Possess excellent communication skills, both written and oral, to document detailed reports.

Preferred Qualifications:

  1. Certified Trade Training:

    Certified trade training is preferred.

Physical Requirements:

  1. Lifting:

    Ability to lift, carry, push, and pull up to 25 lbs. often, 50 lbs. occasionally, and 75 lbs. seldom.
  2. Bending and Stooping:

    Ability to bend, stoop, twist, climb, crouch, or squat, kneel, or crawl, sit, stand for long periods of time, turning, and working in unusual positions requiring full body mobility.

Benefits:

  1. 401K:

    401K with company match vested immediately.
  2. HSA/FSA:

    HSA/FSA match.
  3. Parental Leave:

    8 weeks paid parental leave.
  4. Healthcare:

    Healthcare for you and your family, with options changing as your health and family needs change.
  5. Continuous Education:

    Continuous education pathways to support your career growth.

Salary: The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and location.

Analogic is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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