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Customer Service Representative

1 month ago

Hamtramck, Michigan, United States Judd Wire Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Judd Wire, a leading manufacturer of high-technology wire and cable. The successful candidate will be responsible for managing and coordinating inside sales and customer service related responsibilities for assigned accounts, ensuring timely and accurate processing of customer purchase orders, and providing exceptional customer service.

Key Responsibilities
  • Manage and coordinate inside sales and customer service related responsibilities for assigned accounts.
  • Process customer purchase orders, order entry, order changes, and confirmations, ensuring accuracy and timeliness.
  • Provide exceptional customer service, resolving customer complaints and inquiries in a professional and courteous manner.
  • Work closely with internal teams, including sales, marketing, and operations, to ensure seamless communication and execution of customer requests.
  • Stay up-to-date with industry trends and developments, ensuring that customer needs are met and exceeded.
Requirements
  • Associate's degree in business or a technical field, or 3-5 years of practical experience in a similar sales function.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with customers, internal teams, and external partners.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.