Merchandise Inventory Specialist

4 weeks ago


Pigeon Forge, Tennessee, United States Herschend Family Entertainment Full time
Merchandise Inventory Specialist

At Dollywood Parks & Resorts, we strive to create unforgettable experiences for our guests. As a Merchandise Inventory Specialist, you will play a vital role in ensuring the success of our merchandise operations. Your primary responsibility will be to manage and maintain accurate inventory levels across various locations, including Dollywood Theme Park, Dollywood's Splash Country, and Dollywood's DreamMore Resort & Spa.

Key Responsibilities:
  • Process inventory/price adjustments, open SKUs, negative on hand, hot keys, ticket requests, promotions, markdowns, and mark-offs for all required locations.
  • Process all raw material, food, photo, and games transfers.
  • Responsible for all aspects of mid-period and period-end physical inventories - freeze inventories, generate count sheets, input counts, print discrepancy reports, and finalize counts in the system.
  • Partner with the Finance division, including account research, accuracy of journal entries, and period-end procedures: provide accurate explanations/back-up paperwork and make necessary corrections to inventory based on P&L discussions, D900 transfers, shrink reserve, and accruals.
  • Responsible for production data entry, maintaining, and updating production recipes and item codes with leadership direction.
  • Partner with the Culinary division for invoice discrepancies, vendor credits, and updating product cost.
  • Generate, auto-distribute, and maintain weekly, period-end, and year-end reports.
  • Lead the Merchandise team in scheduled cycle counts and annual physical inventory; partner with Finance on timing, audits, accurate completion, and record maintenance.
  • Provide administrative support: plan and execute host celebrations, process incoming/outgoing mail, purchase supplies, keep all communication boards current and relevant.
  • Facilitate requests from leadership to source product, gather item specifications, and pricing to establish vendors, maintain sales records, catalogs, and purchase history.
  • Analyze product usage and sell-through to determine replenishment needs.
  • Data entry and provide purchase order copy to vendors via JDEdwards and Pronto systems.
  • Ensure timely delivery of merchandise through consistent communication and follow-up with vendors, warehouse, and merchandise stakeholders.
  • Process mail orders, including guest correspondence, payment processing, and overall communication through delivery.
Requirements:
  • Must be at least 18 years of age.
  • High school diploma or equivalent, required.
  • Two (2) years of office experience, required.
  • Proficiency with common software required. Experience with AS400, JD Edwards, and Pronto Thinclient preferred.
  • 1-2 years of experience conducting and maintaining inventory is highly preferred.
What We Offer:

We strive to create a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. As a Merchandise Inventory Specialist, you will have the opportunity to work in a fast-paced, dynamic environment, collaborating with a talented team to deliver exceptional results. If you are a motivated and detail-oriented individual with a passion for inventory management, we encourage you to apply for this exciting opportunity.



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