IT Support Specialist

3 days ago


Little Suamico WI USA, United States TeamLogic IT, Greenbay, WI Full time
About Us

We are a locally owned business providing comprehensive IT services to small- and medium-sized businesses in the Northeastern Wisconsin area.

Our mission is to create business owner confidence in their IT infrastructure to ensure our clients can operate their businesses securely, reliably, and optimally.

The Opportunity

We are seeking an experienced IT professional to join our team as a Level II IT Technician.

The successful candidate will be responsible for ensuring system operation and functionality, providing outstanding customer service, and communicating effectively with clients.

The position offers the opportunity to grow your career, leverage cutting-edge tools and technology, and work onsite and remotely while engaging with clients.

Key Responsibilities
  • Respond to support requests in a timely manner
  • Supervise the servicing for all support tickets
  • Ensure the satisfaction of the end-user
  • Perform onsite systems, network, and security assessments
  • Set up, configure, and troubleshoot Windows servers and workstations
  • Experience with RMM and PSA software
  • Experience with server administration via Active Directory, File & Print services, DNS, DHCP
  • Experience with virtualization technologies such as VMware, Hyper-V
  • Experience with cloud platforms such as Azure and/or AWS
  • Experience with backup technologies including cloud-based backups such as Datto
Requirements
  • College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience
  • Experience with desktop and server operating systems including Windows 11, Windows 10, Server 2012, Server 2016, Server 2019, and Mac OS
  • Valid Driver's License with a clean driving record and ability to drive to customer locations when required
What We Offer
  • Competitive Compensation
  • Flexible Scheduling
  • Career Advancement Opportunities
  • People First Culture

We focus on consistently training, mentoring, and investing in our staff's technical and customer service knowledge and skills, setting us apart from our competitors and ultimately positively impacting our clients' support experience.

We are a team-oriented company that values collaboration, open communication, and a positive work environment.


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