Strategic Order Management Specialist
1 week ago
Join LGC Group, a leading global manufacturer and service provider of quality assurance and research tools, in this exciting opportunity to work as a Strategic Order Management Specialist.
Job SummaryWe are seeking a highly organized and detail-oriented individual to handle customer enquiries, order entry, and order management of Strategic customers. The successful candidate will ensure orders are processed and entered onto IFS within agreed timescales, work closely with the onboarding of Strategic Customers, and support Strategic Sales to meet KPIs and SLAs.
Key Responsibilities- Handle customer enquiries and resolve issues in a timely and professional manner.
- Process orders and enter them onto IFS within agreed timescales.
- Work closely with the onboarding of Strategic Customers to ensure a smooth transition.
- Support Strategic Sales to meet KPIs and SLAs.
- Assist with Inhouse testing and training of new processes.
- Continuously improve processes to ensure the highest level of customer service.
- Associate degree or higher in a Life Science/Chemistry field or equivalent experience.
- 6+ years of data management experience or equivalent.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong computing and keyboard skills.
- Experience with ERP systems such as SAP, ORACLE, SAGE, and CRM systems such as ZenDesk, Zoho, Hubspot.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a leading global manufacturer and service provider of quality assurance and research tools.
If you are a motivated and organized individual with excellent communication skills, please submit your application, including your resume and a cover letter, to [insert contact information].
We are an equal opportunities employer and welcome applications from all qualified candidates.
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