DSD Support Associate
1 week ago
Campbell Soup Company is seeking a highly skilled DSD Support Associate to join our team. As a key member of our Direct Store Delivery (DSD) Support Team, you will be responsible for providing exceptional customer service to our independent distributor partners (IDPs) through phone support, email, and data entry.
Key Responsibilities
Deliver timely and thorough responses to IDP inquiries via phone and email
Process and support DSD plant or IDP set up changes
Initiate Plant Closes to ensure IDP route orders are processed to the Plant
Process Special IDP Orders in a database system
Audit transactions/set up daily through integrity reports
Review and action on shared email boxes and Service Now daily
Test, support, and implement new systems and process changes
Document all work processes as required
Provide support to IDPs regarding order management, IDP Settlement, plant closes, and documenting calls in our call tracking software
Ensure quality standards and compliance with policies and procedures are achieved when resolving IDP issues
Draft and submit IDP communications as relates to Support
Assist with order processing errors, product planning, cycle count changes, nightly error reports for the warehouse locations
Maintain relationships with all levels of cross-functional teams in sales, operations, IDPs, etc.
Provide support to the plant teams on 'How to' and process questions in SAP
Provide Holiday support and Saturday hours as needed to support
Perform other job-related projects, duties, and assignments as directed by management
Requirements
Associate Degree or a minimum of 2 years of related experience required
Physical Requirements: The employee must occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision
While performing the duties of this job, the employee is regularly required to sit, talk, or hear, and use hands to finger, handle, or feel
The employee is occasionally required to stoop or kneel
The employee must be able to sit most of the day, typing and using the phone
What We Offer
Competitive health, dental, 401k, and wellness benefits beginning on the first day of employment
Target base salary range for this full-time, salaried position is between $36,900-$53,000
Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training
Total pay may include other forms of compensation
About Campbell Soup Company
Campbell Soup Company is a leading food company that has been connecting people through food they love since 1869. We are proud to be stewards of amazing brands that people trust, including Campbell's, Michael Angelo's, noosa, Pace, Pacific Foods, Prego, Rao's Homemade, Swanson, and V8. Our portfolio includes iconic brands in the Snacks division, such as Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder's of Hanover. We are committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.
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